Frequently Asked Questions
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Business Info
Company Information
Company Name: Precision Garage Door Service Of Central PA
Locations:
Precision Garage Door Service of Harrisburg 5500 Paxton St, Suite 1 Harrisburg, PA17111
Precision Overhead Garage Door of Lancaster 536 S Prince St. Lancaster, PA17603
Precision Overhead Garage Door Service of York 1213 East Philadelphia St. York, PA 17403
Precision Garage Door Service of Chambersburg 776 Lincoln Way E. Chambersburg, PA 17201
Precision Garage Door Service of Hanover 455 Carlisle St. Suite C Hanover, PA 17331
Precision Garage Door Service of Lebanon 807 Chestnut St. Lebanon, PA 17042
Website: https://precisiondoorpa.com
Main Phone Number for Customers: (717) 323-6674
Online Booking Link: https://precisiondoorpa.com/book-now
Contact Form Link: https://precisiondoorpa.com/contact
Customer Service Availability: 24/7 Live Operator
Holidays we're closed:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.
Who is the owner of Precision Garage Door Service of Central PA?
Locally owned and operated by Ed Hesling and Steve Van Dam.
Business Hours
Business Hours:
Service Hours: Monday - Sunday, 8:00 AM - 6:00 PM
Phone / Contact Hours: 24/7 (calls answered any time)
Showroom Hours: Monday - Friday, 8:00 AM - 4:00 PM; Saturday & Sunday by appointment
Do you offer emergency service or same-day availability?
Yes - we off same day service. The majority of the time we can be at your home the same day if you call in by 2pm. We also offer after hours emergency service until 10pm on a limited basis.
Service Area
Primary Service Region: South Central Pennsylvania
Counties Served: Cumberland, Dauphin, York, Lancaster, Adams, Franklin, Perry and Lebanon
What towns do you service?
Are you licensed & insured?
Yes, Precision Garage Door Service of Harrisburg is fully licensed and insured. Our PA Home improvement contractor's license number is PA144378
How long have you been in business?
Precision Door Service's franchise network began in 1997. The Central PA location has been operating continuously since 2019
Can I book an appointment online?
Yes, customers can book service online via the "Book Now" option on the site. https://precisiondoorpa.com/book-now
Do you offer any discounts?
Yes, Veteran, Military, First Responder
Garage Door Repair
What types of repairs do you offer?
Our experienced and reliable technicians are experienced professionals who fix garage doors, including:
- Broken spring replacement.
- Torsion and Extension springs
- Cable repair / replacement
- Roller replacement Panel repair
- Track alignment, adjustment and Hinge repair
- Sensor / safety eye repairs
- Opener repair (common items)
- Weatherseal replacement
- Sagging door / balance adjustment
- Noise Reduction and Tune-ups
- Emergency Service
- Remote and Keypad reprogramming and replacement
Do you charge a service fee? If yes, how much is it, and is it waived with any service?
No, we do not charge a service fee to any residential customers.
Do you offer free estimates on garage door repair?
Yes, we do offer free estimates on garage door repairs, however, technicians do arrive in a fully stocked vehicle and usually perform needed repairs on the first visit.
How do customers know if their garage door needs repair vs. replacement?
Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.
How fast can you usually perform a garage door repair after a customer contacts you?
We aim for same-day service for any customer that calls before 2 pm.
Do you carry parts for all major garage doors, or do any parts require special ordering?
We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.
What causes most garage door spring failures, and what's your approach to replacing them safely?
Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.
How do I know if my garage door spring needs to be replaced?
Signs include:
- Loud bang or snap when opening or closing
- The door opens partially then stops or falls
- Visible gap or separation in the spring
- Uneven or crooked movement
- Door is very heavy to lift manually
What is the average cost of a spring repair?
The average cost of a garage door spring repair ranges from $200 to $400, including parts and professional installation.
The exact price depends on the size and weight of your garage door, which determine the type of spring needed.
We provide free quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.
What are the costs of other typical garage door repairs?
We offer affordable and competitive pricing for
- Cable replacement
- Roller/hinge replacement
- Panel repair or replacement
- Track Alignment
- Opener Repair
Do you offer warranties on repairs? What is covered and for how long?
Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair, but we do offer some of the strongest warranties in the industry.
New Garage Doors
What types of new garage doors do you sell and install?
We offer a broad selection including:
- Standard steel doors
- Carriage house / carriage-style doors
- Modern contemporary doors
- Custom wood doors
- Insulated sectional doors
- Specialty/custom designs
- High R-value insulated doors
- All glass full view doors
What brands of garage doors do you offer?
We are authorized dealers of CHI, Clopay, Amarr & Fimbel garage doors which allows us to offer a wide variety of options that can fit the needs of virtually any customer. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.
Do you do same day garage door installs?
In some cases, we can do emergency same day installs but cannot guarantee it.
Can customers design their door online or see style samples before buying?
Yes, customers can view style galleries and options in our online garage door showroom. You can visit at https://precisiondoorpa.com/garage-door-gallery.
Is there a fee for garage door estimates?
No - new door estimates are free.
Do you have a low cost garage door installation option?
Yes, we do offer budget friendly options on new garage doors.
Do you have a showroom?
Yes - We do have a showroom at our Harrisburg office located at 5500 Paxton St. that is open weekdays 8am to 5pm. We also have showrooms at our Lancaster, York, Hanover and Chambersburg locations that are available by appointment only.
Do you offer warranties on a new garage door?
Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.
What forms of payments do you accept? What credit cards? Checks? Cash?
We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.
Do you haul away my old garage door?
Yes - we remove and dispose of your old door as part of the installation process.
Do You Install Locks for Garage Doors?
Yes, we install a few different garage door lock types. Technicians will go over options on-site to determine which garage door lock is the best fit for the customer.
Garage Door Openers
Do you install new garage door openers? If so, what brands or types do you install?
Yes! We install a full range of LiftMaster® garage door openers as well as our own line of Precision openers.
Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.
What is the starting price for a new opener?
| Basic | Chain-drive opener, standard 8' x 7' single garage door, minimal extras | ~$300-$400 |
| Mid / Premium | Belt-drive or quiet motor, WiFi/Smart control, battery backup, 1-car standard door | ~$400-$550 |
| Ultra / Smart | Direct-drive or wall-mount unit, heavy door (2-car or oversized), built-in camera, full smart integration | ~$550-$800+ |
* These are estimates; actual quotes will vary based on door size, job complexity, and brand selected.
How can a customer tell if they need a new opener vs. a repair?
Symptoms that suggest replacement include:
- Frequent breakdowns or recurring problems
- The opener is very old and lacks modern safety features
- It cannot handle the weight/load (e.g. with heavier insulated doors)
- The cost of repair approaches the cost of a new opener
- Lack of battery backup or smart features that they want
What's the most popular opener type in your area, and why?
Do you install smart garage door openers? If yes, what features do they include?
Yes — we install smart openers that include:
- WiFi connectivity / remote control via smartphone
- Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View)
- Energy-efficient motor designs
- Security features (rolling code technology)
Do you offer opener repairs? If so, what common issues can you fix?
Yes — common repairs include:
- Broken gears / sprockets
- Sensor / photo eye misalignment
- Remote control / keypad replacements
- Chain / belt adjustments or replacement
- Motor repair or replacement
- Limit / travel adjustments
Do you offer any warranties or support for new opener installations?
Do you offer free estimates on garage door openers? Will you offer free phone quotes?
Do you offer same day garage door opener installation?
Maintenance & Tune-Ups
Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?
Yes — our maintenance visits typically include:
- Inspection of springs, cables, rollers, hinges, and tracks
- Lubricating moving parts
- Balancing and safety testing
- Adjusting limits and travel
- Checking weather seals and sensors
- Tightening bolts and hardware
How often should a garage door be serviced or maintained, in your opinion?
What are the benefits of regular garage door maintenance?
- Extends the life of springs, cables, rollers, and opener
- Reduces noise, friction, and wear
- Prevents unexpected, costly breakdowns
- Ensures safe and reliable operation
- Maintains warranty compliance (on many systems)
Reputation, Trust, & Local Proof
What makes your company different from other garage door companies in your area?
Our goal has always been simple — to be the best garage door company in every way that matters to our customers.
We start with highly trained, professional technicians who take pride in doing the job right the first time. As a result, we’ve become the most-reviewed garage door company in the area, earning over 4,000 Google reviews and maintaining an impressive 4.9-star rating.
We also understand that when your garage door stops working, time matters. That’s why we offer same day service and since our technicians arrive in fully stocked vehicles, most issues can be fixed on the first appointment.
We believe that to be the best garage door company that also means standing behind our work. That why we use the highest quality parts and offer the best warranties in the business.
What do your customers often say they appreciate most about your service?
- Prompt arrival and fast repairs
- Polite, professional technicians
- Clear explanations and no hidden fees
- Quality parts & workmanship
- Warranty support and follow-through
What are 2-3 things first-time customers should know about working with you?
- You can book online or call 24/7.
- We offer same day service.
- We stand behind our work with warranties and use high-quality parts.
Is there anything else you want customers to know about your company that might help answer their questions online?
We aim to be the most reliable, fastest, and most customer-friendly garage door company in Central PA. We believe in transparency, no hidden costs, and strive for 100% customer satisfaction. We have been certified with the Better Business Bureau since 2019 with A+ rating.
Where can I leave a review?
If you have a Google account, please leave a review on Google:
For the Harrisburg location: https://g.page/r/CTjZvbcNXZQSEBM/review
For the Lancaster location: https://g.page/r/CdzcKNC_zwWEEBM/review
For the York location: https://g.page/r/CVa7uLnKqWSxEBM/review
For the Hanover location: https://g.page/r/CcQkjUwYNc9JEBM/review
For the Chambersburg location: https://g.page/r/CYv_QdKyIo9uEBM/review
If you do not have a Google account, please contact the office for alternative review options
Where can I read reviews?
Following every job, we ask a customer to review our business. You can read these reviews at: https://precisiondoorpa.com/reviews
Commercial / Specialty Services
Do you offer commercial garage door service?
No, we do not currently offer service on commercial garage doors
Do you install new commercial garage doors?
No, we do not currently install new commercial garage doors
Do you repair and install commercial garage door openers?
No, we do not currently install or repair commercial garage door openers
Do you do dock levelers? Tell me about this service?
No, we do not do dock levelers
Do you repair and install gates and gate openers?
No, we do not currently repair or install gates or gate openers
Office: (717) 323-6674
5500 Paxton St
Suite 1
Harrisburg, PA 17111
Office: (717) 219-9077
536 S Prince St
Lancaster, PA 17603
Office: (717) 921-6149
1213 East Philadelphia Street
York, PA 17403
Office: (717) 204-8167
776 Lincoln Way E.
Chambersburg, PA 17201
Office: (717) 219-2194
455 Carlisle St.
Suite C
Hanover, PA 17331
License
PA License #144378