Garage Door Repair in Myerstown, PA

HI Kirk, as Precision Door service is the highest rated company in quality of customer service and quality of work, we believe transparency is always important for our readers. From working with you, we may be able to fill in the gaps of your review for our readers to have better understanding of your experience working with us so far. On 7/17/24 you agreed to move forward with a door install that we quoted out for you. On 8/22/24 we came out to install this door, and as accurately mentioned in your review, our installers noticed and pointed out a pretty big scratch on the door from the manufacturer. It was agreed on this day that we would come back and touch it up. While we were waiting on the manufacture to send us touch up paint, you had called us and scheduled for us to come out on 8/28 to have a closer look at the door as more scratches were discovered. All in all we reported 41 scratches on the door, and the locations of these scratches point towards these scratches happening at the manufacturer. We contacted the manufacturer, and they confirmed the scratches most likely happened under their care, and not by our installers. Because no gashes or dents were discovered in this inspection, the manufacture communicated to us that their protocols first wants to touch up the door to see if the scratches are still noticeable to the human eye. We communicated this would not effect the limited lifetime warranty you have on the paint. It was then expressed to Dan that you had wanted a new door. Because we are following the manufacturers protocol, we first must touch up the door to see if this solves the scratches to the paint that were found. This was communicated by Dan our manager. You then said you wanted time to think about this, and speak to an attorney, and that you would reach back out to us. We told you we understood, and that we are going to move forward with getting the paint so we are not wasting any time. We have not heard from you since, This review you have left us is the first time we have heard from you since being at your home on 8/28. Which leaves us a bit confused. Here at Precision Door we have a reputation that we are committed to keeping. As of right now, we are following the manufacturers protocols on how they want to resolve their mistake. If touching up the door resolves the issue as it does 99% of the time. Our hope is that everyone will be happy. If you are still unsatisfied after we touch up the door. Then we can fight to get you panel replacements. But we will be following the manufacturers protocol, as we also will strive to make sure you are satisfied with the completed project. If you would like to discuss more, you can reach me by email @ ehesling@precisiondoor.net