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about Precision Garage Door Service in:
Lancaster County, PA
Precision Garage Door Service of Central PAhas received 213 reviews, averaging 4.96 Stars:
Mount Joy, PA
Mountville, PA
Great service - appreciated that I was offered options, not just straight to replace everything. Can't wait to get my new door installed. Techs were professional and friendly!
- Tracy Waugh
Product:
Reinholds, PA
Chad Lahue was the service technician who checked and repaired my garage door. It was easy to see why Chad was rated as highly as he is. He explained what the potential causes were, and he suggested what to keep an eye on in the future. He was very honest with his suggestions on the options which were available to me to address the issue. To summarize I was very satisfied with Precision Overhead Garage Door Services, that includes Dan who took my call and set up an appointment and for Chad who worked on the door, thank you Precision.
- Peter Mohl
Mountville, PA
I'm very pleased with the service. Kenny was friendly and knowledgeable, he found the problem and fixed it quickly. I just moved to this area and you are now my go to for garage doors.
- Joseph Levan
Lancaster, PA
I had almost everything but the door replaced and it was done very quickly. The new install works very well and I'm happy with the job done and the product.
- Greg Nagley
Lititz, PA
Incredibly responsive and polite. Kenny even took the time to explain how to work on my other door myself. The price seemed fair, but they responded so quickly that I didn't have time to get any other quotes, and it was worth it to have my door fixed the same day. When I need anything else, I will choose Precision Garage Door Service again.
- Vikram Dighe
East Petersburg, PA
Good, fast service! I called this morning and be 1:30, most of the 40 year old parts were replaced and the door works like new.
- Thomas Brommer
Product:
Elizabethtown, PA
My Technition was Jerry Eldreth was very courteous and professional, also he did and awesome job explaining what he would do to identify the problem with my garage door. I would definitely request him in the future and highly recommend this company!!
- Liz Frey
Lititz, PA
Discovered I had a broken door spring, so I gave Precision a call. Josh Finkbeiner was the tech who came out to my place to take a look at what I needed. Not only did he come out the same day, but he had everything needed to do the job in his truck already! This is an old door from back when JFK was in office, and it gave Josh a run for his money, keeping him here way later than he wanted to, but he finished the job with a smile. Excellent service, great work, and good people. Can't ask for more than that! I'll definitely be using them in the future (hopefully to get rid of this dinosaur of a door).
- Mike Ruiz
Product:
Denver, PA
Everything was great from start to finish! Easy scheduling, on time arrival and great customer service from the technician (Steven) explaining to me what the issue, my options and completed the repair the same day. Thanks you!
- Liz Forrester
Marietta, PA
Jerry was the tec. Just super! Explained everything great. Basically rebuilt my garage door. New springs, pulleys, rollers, cables and braced / repaired the door itself after I had backed into it.
- Les Randler
Lancaster, PA
We were in a tough spot and Kenny was an exceptional help! His work was spot on but more importantly he was a nice guy with attention to detail. He was knowledgeable and made us feel like we were more than a job. I appreciate his customer care and honesty.
- Steve Crutchfield
Mount Joy, PA
I was very impressed with the prompt and competent service I received today. My technician was courteous and knowledgeable. He explained everything in a concise manner. I strongly recommend Precision Door for anyone who needs garage door repair.
- Louann Rudy
East Petersburg, PA
Precision showed up the same day I called and replaced my garage door opener. Jerry was very pleasant and professional. I would definitely use Precision again!
- Connie Herr
Mount Joy, PA
You technicians were courteous and completed the job quickly.
- Stan Tucker
Millersville, PA
Fast and fabulous service. I thought I would be waiting days for my new door opener and it was expertly installed and operating within two hours of my call. Technician was truly skilled and efficient. Without hesitation, I would recommend this company for any garage door issues. If all of this country worked like Precision does, this place would run like a finely tuned Swiss watch. Special commendations to the technician, Jerry; a very personable and valuable team member.
- James Murphy
Landisville, PA
John was on time, and was very pleasant and easy to work with. He knew what he was talking about, gave us several options, and answered all our questions. He also left some color samples with us so we could talk to our family about it. We appreciate his great attitude and his help.
- Charles Ho
Lititz, PA
Jerry responded to our house within 4 hours of my phone call after our garage door was damaged. He was very professional and polite. He answered all of our questions and gave us a very reasonable estimate to have our door replaced. We will be purchasing 2 new garage doors due to the quality of the customer service provided. It's hard to find a company that provides small town customer service in this area, but Precision Door did just that. If you want to feel like a valued customer, contact Precision Door. I will definitely recommend Precision Door to anyone that needs garage door service.
- Mark Radmore
Lititz, PA
Problem was solved. Excellent technicians. Give them both as pay increase. The kind of techs that cause customers to call again!
- Bob Licata
Leola, PA
Benji (my technician) was great - but what is very upsetting is that it was less than a year ago that I spent close to $3000.00 for a new garage door. The rollers had to be replaced because they were defective - why would you use rollers of such low quality. Benji said that the upgraded roller and spring package should have been offered to me at the time of the sale. I don't recall that they were but even if they were - why would Precision even put something of that quality on the door to begin with. Based on Benji recommendation I had him replace the rollers and spring to hopefully ensure that there would be no further issues. Having to spent another $400.00 was not in my budget - I am on a fixed income. When I replaced the garage door last November it was my expectation that I would not need to have any service or spend anymore money for a really long time.
- Lorraine Kelsch
Hello Lorraine, thank you for taking the time to leave us a review! I want to bring light to surface for our viewers this way our readers can have full transparency. Benji is an excellent tech who is very thorough as you have experienced. Here at Precision Door we use top of the line brands for our door installs. Your specific order had a 3 year warranty on the manufactured parts. They are not, "such low quality" parts. They are the same quality parts that every company in our service area uses. These are the parts the manufacturer gives to dealers when we buy their door. 1-2 springs, 2 cables, 2 drums, 3 bearings, and 10 rollers. Precision Door is however the only company that offers a high cycle package when buying a door for as low as $400.00 with a 10 year warranty. When servicing a door, which is what the services we provided and the service you are reviewing about. The prices to replace all these parts are higher. Benji did give you the option to replace these parts under warranty for only the price of our service fee of $79.00 To which you declined this option, and decided to move forward with the parts upgrade. To which we honored the pricing as if it was originally purchased with the door, as well as honored the 10 year warranty from Sept 2023, and not November 2022 (originally install date). This way, you would not have been charged any more then when you originally purchased the door. We understand the manufactured parts failing while under warranty is not what you or us expected, we did offer to cover the parts under warranty and we were instructed by you to move forward with the parts upgrades for the original cost. If you would like to talk about your experience in more detail I am happy to discuss. And I can be reached at my personal cell number at 717-440-6555. Thank you!
Product:
Lancaster, PA
Really impressed - was able to have a tech come out the same day that we called - Reggie worked well into the evening to replace our motor and several other critical parts.....very professional and a great guy as well. Thanks for your help!
- William Giles
Product:
Leola, PA
Called for appt came same day, replaced springs, rollers, cables on an extremely old garage door same day. Works great. Kenny was nice and knowledgeable. Price was reasonable.
- Bonnie Lower
Lancaster, PA
Two friends highly recommended Precision so I made a call. John came out the very next morning, took a look at our job, and worked with us to come up with options for replacing our garage door. Many options to choose from and we were VERY pleased with the estimate. Many thanks to John who made the process very easy thus far!
- Kristen Albert
Product:
Mountville, PA
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- John Leas
Mount Joy, PA
Technician was knowledgeable, professional and excelled in customer service. Even though it was a humid 90+ degrees, he persevered, problem solved and maintained a positive attitude. I’m grateful.
- John Hendrickson
Product:
Lititz, PA
Appreciated the prompt same-day service. The job turned out to be harder than it seemed but the technician stuck with it and got it completed.
- Tom Peazzoni
Lancaster, PA
this was an excellent Experience. i saw a tv advertisement and called and spoke to Zack (sales) he coordinated everything from there. he scheduled me immediately for the next day, he then connected me with jerry the tech, who was great! jerry called me in advance so i could meet him at my house and not wait at home for him to arrive. he was in and out in no time and had me up and running again. this whole thing was done with lightning speed and for much less cost than 2 other places quoted me. i now have them quoting me for some upgrades to my garage doors and potentially new doors. great job!! i will recommend them to everyone i know.
- Tom Troccoli
Mount Joy, PA
Kenneth was friendly, helpful with his recommendations, and completed the repairs within the timeframe he gave me. Very happy!
- Dan B.
Columbia, PA
This is at least my 3rd time using Precision Door Service and have never been let down by their exceptional service. From the initial phone call with a helpful person on the other end of the line and being able to get an appointment set up for the following morning, and the efficient, knowledgeable service provided by Kenny, it was another great experience. It's never fun to have unexpected problems that cost us our hard-earned money, but you guys make it bearable! Keep up the good work! Thank you!
- Lynn Frederiksen
Lititz, PA
Quick response (within 1.5 hours of call), full diagnosis of old opener issues, complete info on options available, new opener install completed quickly, full explanation on new opener functions. Jerry was communicative and efficient. Great experience overall.
- Greg March
(717) 384-5822
(717) 384-5822(717) 219-9272
(717) 219-9272(717) 373-5551
(717) 373-5551(717) 282-1060
(717) 282-1060(717) 282-2979
(717) 282-2979(717) 219-8619
(717) 219-8619(717) 281-1182
(717) 281-1182(717) 325-2888
(717) 325-2888Office: (717) 323-6674
7045 Blue Ridge Ave
Suite 102
Harrisburg, PA 17112
Office: (717) 219-9077
536 S Prince St
Lancaster, PA 17603
Office: (717) 921-6149
1213 East Philadelphia Street
York, PA 17403
License
PA License #144378
Kenny was a pro in all aspects. Presented 3 options clearly. We had a 17 year old unit that needed replacing. Had one in the truck, carefully checking all alignments and bolting properly. Is now as smooth as new. We highly recommend your company
- Peter Rozea