Precision Garage Door Service Leola, PA | Rated 4.00 Stars (2 Reviews) | Garage Door Repair, Openers & New Garage Doors

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about Precision Garage Door Service in:

Leola, PA

Precision Garage Door Service of Central PA
has received 2 reviews, averaging 4.00 Stars:

Date: 09/23/2023

Garage Door Repair
Leola, PA

Review:

Benji (my technician) was great - but what is very upsetting is that it was less than a year ago that I spent close to $3000.00 for a new garage door. The rollers had to be replaced because they were defective - why would you use rollers of such low quality. Benji said that the upgraded roller and spring package should have been offered to me at the time of the sale. I don't recall that they were but even if they were - why would Precision even put something of that quality on the door to begin with. Based on Benji recommendation I had him replace the rollers and spring to hopefully ensure that there would be no further issues. Having to spent another $400.00 was not in my budget - I am on a fixed income. When I replaced the garage door last November it was my expectation that I would not need to have any service or spend anymore money for a really long time.

- Lorraine Kelsch

A Response from: Ed Hesling

Hello Lorraine, thank you for taking the time to leave us a review! I want to bring light to surface for our viewers this way our readers can have full transparency. Benji is an excellent tech who is very thorough as you have experienced. Here at Precision Door we use top of the line brands for our door installs. Your specific order had a 3 year warranty on the manufactured parts. They are not, "such low quality" parts. They are the same quality parts that every company in our service area uses. These are the parts the manufacturer gives to dealers when we buy their door. 1-2 springs, 2 cables, 2 drums, 3 bearings, and 10 rollers. Precision Door is however the only company that offers a high cycle package when buying a door for as low as $400.00 with a 10 year warranty. When servicing a door, which is what the services we provided and the service you are reviewing about. The prices to replace all these parts are higher. Benji did give you the option to replace these parts under warranty for only the price of our service fee of $79.00 To which you declined this option, and decided to move forward with the parts upgrade. To which we honored the pricing as if it was originally purchased with the door, as well as honored the 10 year warranty from Sept 2023, and not November 2022 (originally install date). This way, you would not have been charged any more then when you originally purchased the door. We understand the manufactured parts failing while under warranty is not what you or us expected, we did offer to cover the parts under warranty and we were instructed by you to move forward with the parts upgrades for the original cost. If you would like to talk about your experience in more detail I am happy to discuss. And I can be reached at my personal cell number at 717-440-6555. Thank you!

Service Provided:

Garage Door Repair

Product:

Rollers

Date: 09/17/2023

Garage Door Repair
Leola, PA

Review:

Called for appt came same day, replaced springs, rollers, cables on an extremely old garage door same day. Works great. Kenny was nice and knowledgeable. Price was reasonable.

- Bonnie Lower