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Read what people are saying
about Precision Garage Door Service in:

Lancaster County, PA

Precision Garage Door Service of Central PA
has received 226 reviews, averaging 4.96 Stars:
1 2 3 4 5
Review:

Jerry responded to our house within 4 hours of my phone call after our garage door was damaged. He was very professional and polite. He answered all of our questions and gave us a very reasonable estimate to have our door replaced. We will be purchasing 2 new garage doors due to the quality of the customer service provided. It's hard to find a company that provides small town customer service in this area, but Precision Door did just that. If you want to feel like a valued customer, contact Precision Door. I will definitely recommend Precision Door to anyone that needs garage door service.

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Jerry Eldreth Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Jerry Eldreth
Review:

Problem was solved. Excellent technicians. Give them both as pay increase. The kind of techs that cause customers to call again!

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Jerry Eldreth Service Provided:
Garage Door Repair

Technician: Jerry Eldreth
Review:

Benji (my technician) was great - but what is very upsetting is that it was less than a year ago that I spent close to $3000.00 for a new garage door. The rollers had to be replaced because they were defective - why would you use rollers of such low quality. Benji said that the upgraded roller and spring package should have been offered to me at the time of the sale. I don't recall that they were but even if they were - why would Precision even put something of that quality on the door to begin with. Based on Benji recommendation I had him replace the rollers and spring to hopefully ensure that there would be no further issues. Having to spent another $400.00 was not in my budget - I am on a fixed income. When I replaced the garage door last November it was my expectation that I would not need to have any service or spend anymore money for a really long time.

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A Response from: Ed Hesling

Hello Lorraine, thank you for taking the time to leave us a review! I want to bring light to surface for our viewers this way our readers can have full transparency. Benji is an excellent tech who is very thorough as you have experienced. Here at Precision Door we use top of the line brands for our door installs. Your specific order had a 3 year warranty on the manufactured parts. They are not, "such low quality" parts. They are the same quality parts that every company in our service area uses. These are the parts the manufacturer gives to dealers when we buy their door. 1-2 springs, 2 cables, 2 drums, 3 bearings, and 10 rollers. Precision Door is however the only company that offers a high cycle package when buying a door for as low as $400.00 with a 10 year warranty. When servicing a door, which is what the services we provided and the service you are reviewing about. The prices to replace all these parts are higher. Benji did give you the option to replace these parts under warranty for only the price of our service fee of $79.00 To which you declined this option, and decided to move forward with the parts upgrade. To which we honored the pricing as if it was originally purchased with the door, as well as honored the 10 year warranty from Sept 2023, and not November 2022 (originally install date). This way, you would not have been charged any more then when you originally purchased the door. We understand the manufactured parts failing while under warranty is not what you or us expected, we did offer to cover the parts under warranty and we were instructed by you to move forward with the parts upgrades for the original cost. If you would like to talk about your experience in more detail I am happy to discuss. And I can be reached at my personal cell number at 717-440-6555. Thank you!

Service Provided:
Garage Door Repair

Product:
Rollers

Review:

Really impressed - was able to have a tech come out the same day that we called - Reggie worked well into the evening to replace our motor and several other critical parts.....very professional and a great guy as well. Thanks for your help!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Belt Drive Garage Door Opener

Review:

Called for appt came same day, replaced springs, rollers, cables on an extremely old garage door same day. Works great. Kenny was nice and knowledgeable. Price was reasonable.

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Kenny Dyson Service Provided:
Garage Door Repair

Product:
Cables

Technician: Kenny Dyson
Review:

Two friends highly recommended Precision so I made a call. John came out the very next morning, took a look at our job, and worked with us to come up with options for replacing our garage door. Many options to choose from and we were VERY pleased with the estimate. Many thanks to John who made the process very easy thus far!

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Commercials on TV

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Jerry Eldreth Service Provided:
Garage Door Repair

Technician: Jerry Eldreth
Review:

Technician was knowledgeable, professional and excelled in customer service. Even though it was a humid 90+ degrees, he persevered, problem solved and maintained a positive attitude. I’m grateful.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Appreciated the prompt same-day service. The job turned out to be harder than it seemed but the technician stuck with it and got it completed.

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Service Provided:
Garage Door Repair

Review:

this was an excellent Experience. i saw a tv advertisement and called and spoke to Zack (sales) he coordinated everything from there. he scheduled me immediately for the next day, he then connected me with jerry the tech, who was great! jerry called me in advance so i could meet him at my house and not wait at home for him to arrive. he was in and out in no time and had me up and running again. this whole thing was done with lightning speed and for much less cost than 2 other places quoted me. i now have them quoting me for some upgrades to my garage doors and potentially new doors. great job!! i will recommend them to everyone i know.

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Jerry Eldreth Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Jerry Eldreth
Review:

Kenneth was friendly, helpful with his recommendations, and completed the repairs within the timeframe he gave me. Very happy!

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Kenny Dyson Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Technician: Kenny Dyson
Review:

This is at least my 3rd time using Precision Door Service and have never been let down by their exceptional service. From the initial phone call with a helpful person on the other end of the line and being able to get an appointment set up for the following morning, and the efficient, knowledgeable service provided by Kenny, it was another great experience. It's never fun to have unexpected problems that cost us our hard-earned money, but you guys make it bearable! Keep up the good work! Thank you!

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Kenny Dyson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Kenny Dyson
Review:

Quick response (within 1.5 hours of call), full diagnosis of old opener issues, complete info on options available, new opener install completed quickly, full explanation on new opener functions. Jerry was communicative and efficient. Great experience overall.

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Jerry Eldreth Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Jerry Eldreth
Review:

Excellent service. Very courteous, friendly knowable young man. Will have him again if needed. Thanks

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Jerry Eldreth Service Provided:
Garage Door Repair

Technician: Jerry Eldreth
Review:

The technicians at Precision are thorough, knowledgeable, efficient, and personable. I am incredibly impressed by the professionalism of this company. They installed a new roller system for me a few years ago, and then recently, I needed a small exterior issue repair; in both instances, their work was well done.

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Service Provided:
Garage Door Repair

Review:

Your Technician Kenny, showed up early. He inspected the door and the problem. Once we agreed what to be done and the price quote, he got to work. My door works great now.

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Kenny Dyson Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Technician: Kenny Dyson
Review:

Searched web sites near Manheim, found yours. Service was perfect, fast, and expedient. I would recommend your company anytime. Bill Loercher

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Benji was excellent. Very engaged and knowledgeable. Thorough explanation of repair needed. Professional, courteous and efficient. Highly satisfied

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Became aware of your business on television. Office staff professional & the service tech explained my options. Job completed within 2 hrs. It was a painless experience, including the cost. Peg

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Service Provided:
Garage Door Repair

Review:

Jerry Eldreth explained that what had happened to our opener was a common problem caused by thunderstorms. He arrived earlier than expected and promptly completed the diagnosis. All that was required was a reprogramming of the opener travel much to our relief.

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Jerry Eldreth Service Provided:
Garage Door Opener Repair

Technician: Jerry Eldreth
Review:

Precision and Benji, our service person, did a wonderful job repairing and replacing what was needed on our garage door and all it needs to function properly. Benji was upfront and clear on what was necessary to repair it and what the price would be. He didn't attempt to push anything we didn't need on us. We're very satisfied with the whole experience and I would recommend Precision to anyone in need of garage door repair.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Your tech Jerry was very knowledgeable and gracious He listened to me as the homeowner diagnosed the door went over 3options let me know the price for ea Ch option and without any pressure let me decide what wa S the best option He then proceeded to do the necessary repa Irs collected a check and demonstrated the proper operation of the door a nd left

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Jerry Eldreth Service Provided:
Garage Door Repair

Product:
Springs

Technician: Jerry Eldreth
Review:

Called because garage door opened randomly on its own. Jerry explained possible issues and provided me with a range of options. He also performed routine maintenance. Very pleased with service.

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Jerry Eldreth Service Provided:
Garage Door Opener Repair

Technician: Jerry Eldreth
Review:

Very pleased with Jerry. This has been on my lis5 for a long time. My opener has been noisy and the door came down crooked. It Now it is quiet and straight. Working with Jerry was a pleasure.

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Jerry Eldreth Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Jerry Eldreth
Review:

On time courteous professional and quickly fixed the problem.

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Jerry Eldreth Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technician: Jerry Eldreth
Review:

I called Precision Door Service at 7:30 in the evening for a garage door repair. A lady answered and could not have been any nicer. She took all my information and told me that she could have a technician at my house the following day between 12:00 and 2:00. At 1:15 the technician called and said he would be at my house in 20 minutes. When he arrived he introduced himself as Kenny Dyson. He said he would do a safety check and let me know what needed to be fixed. He did that and gave me three quotes on what my options were. I decided to go with the one quote and Kenny fixed it to perfection! I would not only recommend this company but Kenny went the extra miles the entire time he was here!

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Kenny Dyson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Kenny Dyson
Review:

Kenny did an excellent job and answered all our questions in detail. We love the new garage door opener and it is so quiet that I have to look to see if the door is closed. ???? Thank you so much for the excellent and fast service. We will be sure to tell all of our neighbors and friends who to call for garage door and/or opener issues.

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Kenny Dyson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Kenny Dyson
Review:

I was very pleased with the rapid response and the service I received. Jerry was very friendly ,explained my options well and did a great job. I was very happy that I call Precision.

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Jerry Eldreth Service Provided:
Garage Door Repair

Product:
Springs

Technician: Jerry Eldreth
Review:

Great customer service experience from the first phone call to the final repairs. The technician was extremely knowledgeable. He immediately identified and problems and explained them clearly. Very efficient and friendly technician. One small complaint and it's a general one, not directed at Precision, but why do companies put stickers on owners' property or walls without first asking?

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Jerry Eldreth Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Jerry Eldreth
Review:

We recently had need to have Precision door come to our home to repair an issue we were having open/closing the door.The technician,Jerry arrived on time.He ask me to describe the issue. He explained in detail what he was going to do and gave us the price before starting. Jerry examined our door and opener, diagnosed and corrected the problem. He also made recommended with pricing things we should tend to in the future. I am satisfied with the service and would recommend Precision and specifically Jerry for any garage door you might need.

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Jerry Eldreth Service Provided:
Garage Door Opener Repair

Technician: Jerry Eldreth
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Harrisburg Area

(717) 384-5822

(717) 384-5822
West Shore | Carlisle Area

(717) 219-9272

(717) 219-9272
York County

(717) 373-5551

(717) 373-5551
Lebanon | Hershey Area

(717) 282-1060

(717) 282-1060
Lancaster County

(717) 282-2979

(717) 282-2979
Perry County

(717) 219-8619

(717) 219-8619
Northern Dauphin County

(717) 281-1182

(717) 281-1182
Gettysburg | Hanover Area

(717) 325-2888

(717) 325-2888
Precision Garage Door Service
Office: (717) 323-6674
7045 Blue Ridge Ave
Suite 102

Harrisburg, PA 17112
Precision Overhead Garage Door of Lancaster
Office: (717) 219-9077
536 S Prince St
Lancaster, PA 17603
Precision Overhead Garage Door Service of York
Office: (717) 921-6149
1213 East Philadelphia Street
York, PA 17403

License

PA License #
144378