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Precision Garage Door Service of Central PAhas received 1572 reviews, averaging 4.93 Stars:
Leola, PA
Hello Lorraine, thank you for taking the time to leave us a review! I want to bring light to surface for our viewers this way our readers can have full transparency. Benji is an excellent tech who is very thorough as you have experienced. Here at Precision Door we use top of the line brands for our door installs. Your specific order had a 3 year warranty on the manufactured parts. They are not, "such low quality" parts. They are the same quality parts that every company in our service area uses. These are the parts the manufacturer gives to dealers when we buy their door. 1-2 springs, 2 cables, 2 drums, 3 bearings, and 10 rollers. Precision Door is however the only company that offers a high cycle package when buying a door for as low as $400.00 with a 10 year warranty. When servicing a door, which is what the services we provided and the service you are reviewing about. The prices to replace all these parts are higher. Benji did give you the option to replace these parts under warranty for only the price of our service fee of $79.00 To which you declined this option, and decided to move forward with the parts upgrade. To which we honored the pricing as if it was originally purchased with the door, as well as honored the 10 year warranty from Sept 2023, and not November 2022 (originally install date). This way, you would not have been charged any more then when you originally purchased the door. We understand the manufactured parts failing while under warranty is not what you or us expected, we did offer to cover the parts under warranty and we were instructed by you to move forward with the parts upgrades for the original cost. If you would like to talk about your experience in more detail I am happy to discuss. And I can be reached at my personal cell number at 717-440-6555. Thank you!
Product:
Gardners, PA
Wonderful business I have used them now for 2 new doors over the past 8 years and I recommend them to everyone I backed into the door rail on Thursday and called Friday morning for service they arrived earlier than expected and Jordan did a superb job on the repairs in no time thank you to him
- Ron Goodreau
Lancaster, PA
Really impressed - was able to have a tech come out the same day that we called - Reggie worked well into the evening to replace our motor and several other critical parts.....very professional and a great guy as well. Thanks for your help!
- William Giles
Product:
Mechanicsburg, PA
Friendly and professional staff. They took their time to thoroughly address all my questions and concerns. I am very pleased with my new garage doors and would highly recommend to their services!
- Young Min
Harrisburg, PA
10+++++ and More!!! Perfect Customer Service and professionalism. Chad explained everything and answered all my questions. Very very very satisfied and a super job well done! Springs, rollers, and other necessary items were replaced as listed and explained to me. Thank you!!! Cindy Miller
- Cynthia Miller
Fawn Grove, PA
Called at lunch time for service on our garage door. Justin was at my house by 2 and had our door fixed by 4! Very pleased with our experience and technician.
- Andrew
Grantville, PA
I called a little after 7 AM to schedule an appointment for a broken spring and Jordan had everything back in working order before noon. He did an outstanding job going over all the repair options and explained things in a very friendly and courteous manner. His skill and workmanship were top notch.
- Christopher Miller
Leola, PA
Called for appt came same day, replaced springs, rollers, cables on an extremely old garage door same day. Works great. Kenny was nice and knowledgeable. Price was reasonable.
- Bonnie Lower
Williamstown, PA
Jordan showed up on time, was very professional, explained what was needed with an estimated cost with different options available. Installed two openers in 4 hrs and explained how to use them and answered all of our concerns. Great Job! ????
- Curt Ramsey
Product:
Fayetteville, PA
First class company and people. Will always call this company.
- Michael Nuzzo
Product:
Lancaster, PA
Two friends highly recommended Precision so I made a call. John came out the very next morning, took a look at our job, and worked with us to come up with options for replacing our garage door. Many options to choose from and we were VERY pleased with the estimate. Many thanks to John who made the process very easy thus far!
- Kristen Albert
Product:
York, PA
I called there company & got a live person on the phone & explained the problem I was having with my garage door-a part on my garage door broke the night before & my door wasn't opening. The person on the other end of the phone noted my information & took my address & then offered me a same day appointment that afternoon!!! He explained the service fee & that the technican would call me before any work was done to approve it & the cost & that he would call me before he got to my house. The technican was there when he was expected to be & after speaking with my husband he did the repairs as needed & fixed the door. I also received an email of the repairs done & the payment. Everything was great!!
- Lisa Wagman
Service Provided:
Product:
Installer: Kenny Dyson
Harrisburg, PA
Heard from several people about how satisfied they were with your service and now I agree. Your service people were very professional and also very down to earth. They know they job and explain everything.
- John Otterstrom
New Freedom, PA
Justin was on time, friendly, and professional. He went through options for repair, and after I chose one, he replaced the springs and other parts for the door in less than an hour. He also answered all of my questions. Thank you!
- Julie S.
Mountville, PA
Commercials on TV
- John Leas
Mount Joy, PA
Technician was knowledgeable, professional and excelled in customer service. Even though it was a humid 90+ degrees, he persevered, problem solved and maintained a positive attitude. I’m grateful.
- John Hendrickson
Product:
Mechanicsburg, PA
Zack the technician arrived promptly and surveyed the garage door. He made measurements and developed 3 estimates. We are going to discuss the estimates and respond soon.
- Joe Smak
Lititz, PA
Appreciated the prompt same-day service. The job turned out to be harder than it seemed but the technician stuck with it and got it completed.
- Tom Peazzoni
Mechanicsburg, PA
The cable on our garage door failed Saturday night and I found Precision by googling. Was pleased when called and could make an appointment for Sunday. Your Technician (Henry) came as scheduled and was able to make repairs so the the door could be opened.
- John Bork
Product:
Lancaster, PA
this was an excellent Experience. i saw a tv advertisement and called and spoke to Zack (sales) he coordinated everything from there. he scheduled me immediately for the next day, he then connected me with jerry the tech, who was great! jerry called me in advance so i could meet him at my house and not wait at home for him to arrive. he was in and out in no time and had me up and running again. this whole thing was done with lightning speed and for much less cost than 2 other places quoted me. i now have them quoting me for some upgrades to my garage doors and potentially new doors. great job!! i will recommend them to everyone i know.
- Tom Troccoli
Mechanicsburg, PA
Tech called and asked to come earlier than originally scheduled. He was on time, got busy right away, explained the problem, provided several options, and completed the work quickly. The garage door is working again, and his good work and pleasant demeanor were greatly appreciated.
- David Morris
Mount Joy, PA
Kenneth was friendly, helpful with his recommendations, and completed the repairs within the timeframe he gave me. Very happy!
- Dan B.
Columbia, PA
This is at least my 3rd time using Precision Door Service and have never been let down by their exceptional service. From the initial phone call with a helpful person on the other end of the line and being able to get an appointment set up for the following morning, and the efficient, knowledgeable service provided by Kenny, it was another great experience. It's never fun to have unexpected problems that cost us our hard-earned money, but you guys make it bearable! Keep up the good work! Thank you!
- Lynn Frederiksen
Camp Hill, PA
Chad is the ultimate professional. I would give him 5stars from the time he called me to the time he was finished
- Frank Cavanaugh
Lititz, PA
Quick response (within 1.5 hours of call), full diagnosis of old opener issues, complete info on options available, new opener install completed quickly, full explanation on new opener functions. Jerry was communicative and efficient. Great experience overall.
- Greg March
New Freedom, PA
Excellent service, technician was on time and fixed the issue
- Glen Pettit
Lancaster, PA
Excellent service. Very courteous, friendly knowable young man. Will have him again if needed. Thanks
- I)Edward Maley
Hanover, PA
Justin was right on time and very professional. He quickly evaluated my garage door. He is very personable and honest. The door was fixed quickly and works great. Thanks to Justin. Also, thanks to the young lady who took my call yesterday and set up this appointment. Overall a great organization.
- John Kammerer
York, PA
After not being able to get a timely response to our garage door problem from other local York garage door companies , Precision stepped up to the task the same day. All work to the garage door was complete in under 2 hours! And Precision arrived with all the parts needed to make repairs - no waiting to order parts. Justin Cooney, Precision Technician, made a thorough inspection of the garage door and provided options for the work including estimates. He thoroughly answered all my questions which immensely helped my decision on what work to perform. Justin was friendly and performed a super job in making the repairs - a true expert and professional in this trade. The payment amount was reasonable and I liked Precision's limited 10-year warranty of the work. All-in-all a great experience. Highly recommend Precision for your garage door repairs.
- Larry Gibbs
Dover, PA
Zack is a great asset to your company. Explained thoroughly what will be done in replacing our two car garage door
- Bruce Bowers
(717) 384-5822
(717) 384-5822(717) 219-9272
(717) 219-9272(717) 373-5551
(717) 373-5551(717) 282-1060
(717) 282-1060(717) 282-2979
(717) 282-2979(717) 219-8619
(717) 219-8619(717) 281-1182
(717) 281-1182(717) 325-2888
(717) 325-2888(717) 275-0229
(717) 275-0229Office: (717) 323-6674
7045 Blue Ridge Ave
Suite 102
Harrisburg, PA 17112
Office: (717) 219-9077
536 S Prince St
Lancaster, PA 17603
Office: (717) 921-6149
1213 East Philadelphia Street
York, PA 17403
Office: (717) 204-8167
776 Lincoln Way E.
Chambersburg, PA 17201
Office: (717) 219-2194
455 Carlisle St.
Suite C
Hanover, PA 17331
License
PA License #144378
Benji (my technician) was great - but what is very upsetting is that it was less than a year ago that I spent close to $3000.00 for a new garage door. The rollers had to be replaced because they were defective - why would you use rollers of such low quality. Benji said that the upgraded roller and spring package should have been offered to me at the time of the sale. I don't recall that they were but even if they were - why would Precision even put something of that quality on the door to begin with. Based on Benji recommendation I had him replace the rollers and spring to hopefully ensure that there would be no further issues. Having to spent another $400.00 was not in my budget - I am on a fixed income. When I replaced the garage door last November it was my expectation that I would not need to have any service or spend anymore money for a really long time.
- Lorraine Kelsch